Privacy Policy

Last Updated: September 15, 2023

Trimecafon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Trimecafon when you use our website (trimecafon.com), mobile applications, and other online products and services (collectively, the "Services") or otherwise interact with us.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or register for our Services
• Complete a form, including when you register for a course or event
• Participate in surveys or research
• Contact us with questions or feedback
• Subscribe to our newsletters or marketing communications
• Apply for employment with us

This information may include:

• Contact information (such as your name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Professional information (such as job title, company, and industry)
• Account credentials (such as your password)
• Profile information (such as profile picture, biography, or social media handles)
• Course preferences and learning goals
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Log Information: Information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the referring link through which you accessed our Services.
• Device Information: Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: Information about your location, which may be determined through your IP address.
• Usage Information: Information about your use of our Services, such as the actions you take, the features you use, the content you view, and the dates and times of your interactions.

1.3 Information We Collect from Third Parties

We may obtain information about you from other sources, including:

• Service providers who help us determine your location based on your IP address
• Partners with whom we offer co-branded services or engage in joint marketing activities
• Publicly available sources such as publicly available social media profiles

2. How We Use Information We Collect

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations and receipts
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Send technical notices, updates, security alerts, and support and administrative messages
• Monitor and analyze trends, usage, and activities in connection with our Services
• Personalize the content and features you see when you use our Services
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Link or combine with information we get from others to help understand your needs and provide you with better service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property and those of our users
• Carry out any other purpose described to you at the time the information was collected

3. Legal Basis for Processing (For EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information based on the following legal bases:

• Performance of Contract: When we need to process your personal information to perform our contractual obligations to you, such as providing our Services.
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our Services, preventing fraud, or marketing our products, provided that these interests are not overridden by your interests or fundamental rights and freedoms.
• Consent: When you have given us your consent to process your personal information for specific purposes, such as sending you marketing communications.
• Legal Obligation: When we need to comply with legal obligations under applicable law.

4. Sharing of Information

We may share the information we collect about you as described in this Privacy Policy or as disclosed to you at the time of collection, including:

4.1 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors and billing providers
• Customer support and help desk providers
• Email and marketing service providers
• Analytics service providers
• Cloud hosting and storage providers
• Course delivery and management platforms

4.2 For Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 For Legal Purposes

We may share information about you if we reasonably believe that disclosing the information is needed to:

• Comply with any valid legal process, governmental request, or applicable law, rule, or regulation
• Investigate, remedy, or enforce potential violations of our Terms of Service
• Protect the rights, property, and safety of us, our users, or others
• Detect and resolve any fraud or security concerns

4.4 With Your Consent

We may share your information with your consent or at your direction.

4.5 Aggregated or De-identified Information

We may also share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or similar purposes.

5. Your Rights and Choices

5.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.2 Marketing Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

5.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information about cookies and how to manage them, please see our Cookie Policy.

5.4 Rights for EEA and UK Residents

If you are located in the EEA or UK, you have certain rights regarding your personal information under applicable data protection laws, including:

• Right of Access: You have the right to access personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests and for direct marketing purposes.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

5.5 Rights for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information, including:

• Right to Know: You have the right to request information about personal information we have collected, used, disclosed, and sold.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. However, we do not sell personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us at [email protected] or call us at +1 (416) 555-0123.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which the information was collected, unless a longer retention period is required or permitted by law. When determining how long to retain personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data and whether we can achieve those purposes through other means, and applicable legal requirements.

7. Data Transfers

We are based in Canada and process and store information in Canada and other countries. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection equivalent to those in your jurisdiction.

If you are located in the EEA, UK, or Switzerland, we may transfer your personal information to countries that have not been found to provide adequate protection under applicable data protection laws. In such cases, we implement appropriate safeguards such as standard contractual clauses approved by the European Commission or other valid transfer mechanisms.

8. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.

We encourage you to help protect your information by:

• Using strong, unique passwords for your Trimecafon account
• Never sharing your password with others
• Logging out of your account when using shared devices
• Promptly notifying us of any suspected security breaches or unauthorized access

9. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete this information. If you believe we have collected personal information from a child under 16, please contact us at [email protected].

10. Links to Other Websites and Services

Our Services may contain links to other websites and services that are not operated by us. We are not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Trimecafon
123 Presentation Street, Suite 400
Toronto, ON M5V 2N4
Canada

Email: [email protected]
Phone: +1 (416) 555-0123

If you are located in the EEA or UK and have concerns about our processing of your personal information that we are not able to resolve, you have the right to lodge a complaint with the data protection authority where you reside, work, or where you believe a breach has occurred.